TEMPLATE TEXT — this page has not been reviewed by a lawyer. Replace the bracketed placeholders with your real business details and have this content reviewed by qualified counsel before launch.

1. RETURN WINDOW

Unused, unopened candles may be returned within 30 days of the delivery date for a full refund of the item price.

2. CONDITION REQUIRED

Returned items must be unused, in their original packaging, and in resalable condition. Candles that have been lit are not eligible for return unless defective.

3. HOW TO START A RETURN

Contact us at [contact email] with your order number to receive return instructions. Do not ship items back without contacting us first.

4. REFUNDS

Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card issuer.

5. DAMAGED OR DEFECTIVE ITEMS

If your candle arrives damaged or defective, contact us within 14 days of delivery for a free replacement or full refund — no return shipment is required in this case.

6. RETURN SHIPPING COSTS

Unless the item is damaged or defective, return shipping costs are the customer's responsibility.